Psychosocial and Mental Health Conditions

NDIS Support Coordination & Psychosocial Recovery Coaching

At A1 Coordination, we understand that mental health recovery is not linear, and no two journeys look the same. Our approach centres on stability, safety, empowerment, and rebuilding confidence at a pace that feels right for you.


Our Psychosocial Recovery Coaches and Support Coordinators work alongside participants, families, and mental health professionals to reduce overwhelm, strengthen daily routines, and create meaningful steps toward independence and wellbeing.

A support worker helps a woman with breathing and intentional journaling

Conditions We Support

We support people living with a wide range of mental health conditions, including:

  • Schizophrenia
  • Bipolar Disorder
  • Depression and Major Depressive Disorder
  • Anxiety Disorders (GAD, Panic Disorder, etc.)
  • Post-Traumatic Stress Disorder (PTSD)
  • Obsessive-Compulsive Disorder (OCD)
  • Borderline Personality Disorder (BPD)
  • Complex Trauma & PTSD-related conditions
  • Dual Diagnosis (mental health combined with substance use)

Our goal is to help you feel more connected, more supported, and more in control of your life.

How We Support Participants with Psychosocial Disabilities

Psychosocial Recovery Coaching

Our Recovery Coaches offer practical guidance and emotional support to help you:

  • Build daily routines and healthy coping strategies
  • Understand and use your NDIS plan
  • Strengthen motivation, confidence, and resilience
  • Develop a personalised recovery plan
  • Navigate challenges or crises with a calm, supportive approach

Support Coordination for Mental Health Needs

We help you make sense of your NDIS funding, set up the right supports, and ensure all providers work together to support your recovery goals.

Collaborative, Trauma-Informed Practice

We tailor our communication and support style to what feels safest and most comfortable for you, ensuring all interactions are grounded in respect and emotional safety.

Connecting You with Mental Health Providers

We link you with the right professionals, such as psychologists, counsellors, psychiatrists, and therapeutic support workers, and ensure a consistent, coordinated care team.

Skill-Building & Independence Support

We help participants work towards goals like:

  • Managing appointments
  • Building community connection
  • Improving emotional regulation
  • Strengthening communication skills
  • Developing self-care routines
  • Engaging with employment or study (if desired)

Advocacy & NDIS Review Support

If your mental health changes or you need increased support, we help gather reports, communicate with providers, and advocate during plan reassessments.

Common NDIS Supports We Can Help You Access

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Psychosocial Recovery Coaching

Ongoing support to build confidence, connection, daily routines, and long-term recovery strategies.

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Psychological and Therapeutic Supports

Access to psychologists, counsellors, social workers, or therapeutic mentors to support emotional wellbeing and recovery.

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Support Coordination

Assistance setting up services, managing appointments, and ensuring your supports are working together.

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Behaviour Support

Plans and strategies to improve emotional regulation, reduce distress, and create safe, supportive environments.

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Support Workers & Daily Living Assistance

Help with routines, appointments, personal care, medication prompts, household tasks, and community activities.

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Community Participation Programs

Supports to build connection, reduce isolation, and engage with meaningful activities or peer groups.

Image depiction of Skill-Building & Capacity Building Supports

Skill-Building & Capacity Building Supports

Support to build independence, self-care, organisation, budgeting, or social skills.

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Employment & Education Support

Assistance linking with job programs, study supports, or transitional pathways suited to your mental health needs.

Image depiction of Crisis, Change-of-Circumstance & Review Support

Crisis, Change-of-Circumstance & Review Support

Help navigating sudden changes in your mental health or stability with fast, compassionate support.

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Assistive Technology (AT)

Support accessing technology or devices that can aid communication, safety, or emotional regulation.

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Transport Assistance

Funding and supports to assist with travel to appointments, programs, and community activities.

Image depiction Accommodation Supports (SIL)

Accommodation Supports (SIL)

Help exploring supported living options, assessments, and long-term housing pathways.

Why Choose A1 Coordination?

Trauma-Informed, Person-Centred Practice

We understand that mental health support requires sensitivity, patience, and emotional safety. Our team uses trauma-informed approaches to ensure you feel heard, respected, and supported at every step.

Experienced in Complex Mental Health Need

From schizophrenia and bipolar disorder to complex trauma, BPD, and dual diagnosis, we are experienced in supporting participants with severe or fluctuating psychosocial conditions. We adapt our approach to your needs, symptoms, and comfort levels.

Consistent, Reliable, and Non-Judgmental Support

We know how important stability is in mental health recovery. Our coordinators and recovery coaches build trusting, long-term relationships with participants and families through consistency and clear communication.

Holistic & Collaborative Approach

We work closely with psychologists, psychiatrists, GPs, counsellors, support workers, and family members to build a well-rounded, coordinated support network that aligns with your recovery goals.

Skilled in Navigating the NDIS for Mental Health

Our team understands how psychosocial disabilities are assessed, funded, and reviewed under the NDIS. We help you navigate complex processes, access appropriate supports, and advocate for funding that reflects your daily needs.

Flexible Communication and Support Styles

Whether you prefer face-to-face visits, phone calls, text check-ins, or structured sessions, we shape our support to match your comfort level and communication needs.

Focused on Building Skills, Confidence & Independence

We assist you in developing practical tools for everyday life—such as routine building, emotional regulation, appointment management, budgeting, self-care, and community participation.

Support for Periods of Instability

If your mental health fluctuates or you’re experiencing a difficult period, we respond quickly, adjust supports, and help stabilise your care network with compassion and urgency.


Clear, Supportive Guidance for Carers & Families

We work collaboratively with families and support networks to ensure everyone understands how to best support the participant’s goals and wellbeing.


Accessible Support Across Australia

We offer both in-person and virtual support coordination, meaning you can receive quality mental health support no matter where you live.

FAQ's

What is a Psychosocial Recovery Coach?

A Recovery Coach helps you build skills for daily life, connect with supports, navigate challenges, and develop a personalised recovery plan. They focus on empowerment, resilience, and mental health recovery.

How is Psychosocial Support Coordination different from regular Support Coordination?

Psychosocial Support Coordination is tailored specifically for participants with mental health conditions. It focuses on stability, routine, safety, and building a support network that understands the participant’s condition.

Do you work with participants who have complex trauma or BPD?

Yes. Our team is trained in trauma-informed, emotionally safe practice. We support participants with BPD, complex trauma, and a wide range of emotional regulation needs.

Can you help if I’m experiencing both mental health issues and substance use?

Absolutely. We support participants with dual diagnosis, helping you access services that understand the relationship between mental health and substance use.

What if I’m currently unstable or going through a difficult period?

We support you through fluctuating mental health, crises, or major life stressors. Our team helps stabilise your supports, advocate for urgent needs, and ensure you are not navigating these changes alone.

Can you help me find a psychologist or therapist?

Yes. We connect you with mental health professionals who specialise in trauma, mood disorders, psychosis, anxiety, personality disorders, and more.

Do you support participants living in hospitals, supported accommodation, or residential facilities?

Yes. We collaborate with hospitals, clinicians, residential services, and rehabilitation teams to ensure smooth transitions and consistent support.

What if I don’t understand my NDIS plan?

We explain your plan clearly, help you understand each funding category, and show you exactly how to use your funding for recovery-focused supports.

Do you work with participants who have fluctuating capacity?

Yes. Many psychosocial disabilities fluctuate. We adapt our approach to your energy levels, symptoms, and comfort, and adjust support as needed.

How do I get started with A1 Coordination?

Simply contact us and we will guide you through the onboarding process. We take the pressure off so you can focus on your wellbeing.

Start Your Recovery Journey with the Right Support

Whether you’re rebuilding stability, navigating complex mental health symptoms, or ready to take steps toward greater independence, A1 Coordination is here to support you with patience, understanding, and practical guidance.


Reach out today to begin working with a Support Coordinator or Psychosocial Recovery Coach who genuinely understands mental health recovery.

Call us: 0401 799 988

Email: hello@a1coordination.com.au

Or fill out our online enquiry form to learn more about how we can help.